(scroll down for our Terms And Conditions)
Please note no externally sourced food or drink is allowed to be consumed at our venues. This includes any birthday cakes that have not been ordered through Mamounia Lounge.
Groups of 8 guests and over must dine from a set menu.
To confirm your group reservation (4 guests and over), we must first receive card details. We will securely retain your card details and charge the card (£25 per person) only in the event that we are given less than 48 hours’ notice if you decide to cancel your reservation, or no one shows on the night.
Please only provide your card details to confirm your booking if you accept these terms.
For bookings of 12 people and over, we must first receive a deposit of 50% based on the total cost of your chosen set menus to confirm the booking.
Cancellations should be made 48 hours in advance of the date of the reservation. Failure to inform us within this time may result in a charge being applied or loss of deposit.
If the number of guests is changed, we require 48 hours’ notice. If the number is increased on the night, we cannot guarantee extra seats will be provided. Any additional guest must choose from the same set menu chosen by the original party. If any guests do not show up for the reservation, charges may be applied. Should a significant number of guests not show, a cancellation fee may also be applied.
The full reservation party need to arrive a maximum of 30 minutes from reservation period. The table will be held for this amount of time and may be given away afterwards.
We will accept the bill payment by using a maximum of 3 cards and the rest in cash.
We must stress that it is the host’s responsibility to calculate/collect all payments from their guests such that only one person deals with a manager on duty to make a payment.
A 12.5% service charge is payable for all group reservations.
By confirming your reservation, you acknowledge that you accept all terms and conditions above.
Please note that although we serve halal food, due to health and safety reasons and space constraints we are unable to offer a designated prayer space in either of our restaurants.
We do not supply high chairs at either of our venues, neither do we have baby-changing facilities. From 18:00, there is an age limit of at least 12 years of age on Sunday – Thursday. The age limit is 15 years and over on Friday and Saturday nights as we cannot guarantee a child friendly environment.
We accept a select number of discount cards. While we will accommodate all groups to the best of our ability, we must ask that bookings are made in advance directly with us. Discounts may not be used in conjunction with any others and do not apply so set menus, afternoon tea or shisha.
Tastecard is no longer accepted at Mamounia Lounge Knightsbridge