(scroll down for our Terms And Conditions)
At the moment (and until instructed otherwise by government guidelines), we remain open. As much as possible, we will be flexible with our cancellation policy and work with customers to reschedule bookings. Please read our full statement on coronavirus here: https://mamounialounge.com/a-note-about-coronavirus
Please note no externally sourced food or drink is allowed to be consumed at our venues. This includes any birthday cakes that have not been ordered through Mamounia Lounge.
Groups of 8 guests and over must dine from a set menu.
Card Details and Deposits
To confirm your group reservation (4 guests and over), we must first receive card details. We will securely retain your card details. Your card will not be charged unless we are given less than 48 hours’ notice if you decide to cancel your reservation, or no one shows on the night.
For bookings of 6 people and over, we must first receive a deposit of £25 per person to confirm the reservation. This will be deducted from your bill.
Cancellations should be made 48 hours in advance of the date of the reservation. Failure to inform us within this time may result in a charge being applied or loss of deposit.
If the number of guests is changed, we require 48 hours’ notice. If the number is increased on the night, we cannot guarantee extra seats will be provided. Any additional guest must choose from the same set menu chosen by the original party. If any guests do not show up for the reservation, charges may be applied. Should a significant number of guests not show, a cancellation fee may also be applied.
The full reservation party need to arrive a maximum of 30 minutes from reservation period. The table will be held for this amount of time and may be given away afterwards.
*With the current pandemic, as much as possible we will try to accommodate rescheduling bookings and cancellations. Please read more about this here: https://mamounialounge.com/a-note-about-coronavirus
We will accept the bill payment by using a maximum of 3 cards and the rest in cash.
We must stress that it is the host’s responsibility to calculate/collect all payments from their guests such that only one person deals with a manager on duty to make a payment.
A 12.5% service charge is payable for all group reservations.
By confirming your reservation, you acknowledge that you accept all terms and conditions above.
Please note that although we serve halal food, due to health and safety reasons and space constraints we are unable to offer a designated prayer space in either of our restaurants.
We do not supply high chairs at either of our venues, neither do we have baby-changing facilities. From 18:00, there is an age limit of at least 12 years of age on Sunday – Thursday. The age limit is 15 years and over on Friday and Saturday nights as we cannot guarantee a child friendly environment.
We accept a select number of discount cards. While we will accommodate all groups to the best of our ability, we must ask that bookings are made in advance directly with us and not through a third party such as OpenTable or Bookatable. Discounts may not be used in conjunction with any others and do not apply so set menus, afternoon tea or shisha.
Tastecard is no longer accepted at Mamounia Lounge Knightsbridge